Start here
Pick the request that fits
Four ways to reach Pat. Not sure which one? Match your situation to the "use this when" notes — you can always change the Type on the form itself.
Everything on this page is driven by the
CONFIG block at the top of the file — edit request types, form links, priorities, or statuses there and the page updates itself. No design work required.How urgent is it?
Priority levels
Set an honest priority when you submit — it's how Pat sequences the queue. These describe impact, not a contractual response time.
After you submit
What happens to your ticket
Every item moves through the same stages on the board, so you always know where things stand.
How to write a request Pat can act on
A little detail up front saves a round-trip and gets you unblocked faster.
- Name the app or agent if it already exists (e.g. Yenisita, Reycito, AR Review) so it links to the right registry entry.
- Say what you expected vs. what happened — for bugs, include the order/invoice number, screenshot, or exact message.
- Note the impact — who's blocked, how many records, and any deadline. This sets the priority.
- Tag the system so it routes correctly.
Systems you can tag
Pick the platform your request touches.
Ready to submit?
Support tickets go to the fast lane. Enhancements, new products, and projects share one intake form — pick the Type there.